FAQ's
+ Will I still need to wrap my present?
Don't call us Gift in Time for nothing! Once your
transaction is complete, whether you send a gift,
an experience, a gift card or greeting card only, we
make sure that your giftee receives their whole
package beautifully wrapped in one of our
signature gift boxes. That's right, you can leave the
ribbons and bows to us.
transaction is complete, whether you send a gift,
an experience, a gift card or greeting card only, we
make sure that your giftee receives their whole
package beautifully wrapped in one of our
signature gift boxes. That's right, you can leave the
ribbons and bows to us.
+ How do I track my gift?
Once your gift has been shipped we provide a unique
FedEx tracking number and regular tracking updates
to your email. If you feel that you should have received
one of these emails from us by now, be sure to check
your spam or junk folders. Otherwise, feel free to
Contact Us directly.
FedEx tracking number and regular tracking updates
to your email. If you feel that you should have received
one of these emails from us by now, be sure to check
your spam or junk folders. Otherwise, feel free to
Contact Us directly.
+What if I don't know the address I want to ship my gift to?
No problem! We provide an easy solution directly from
your contact list to request a mailing address via a
text message or an email. Conversely, if you're already
through the checkout process and realize you are missing
mailing information, we provide the option here for you
as well to reach out to the gift recipient. Once they
respond back to us with the missing information, we will
send you a message directly and let you know the gifting
process can be completed.
your contact list to request a mailing address via a
text message or an email. Conversely, if you're already
through the checkout process and realize you are missing
mailing information, we provide the option here for you
as well to reach out to the gift recipient. Once they
respond back to us with the missing information, we will
send you a message directly and let you know the gifting
process can be completed.
+What is your return policy?
Each gift comes from a unique vendor all in different
locations. As a result our return policies vary from
gift-to-gift and must be determined through the vendor
themselves. Make sure to read the selected gifts return
policy on the product page prior to purchase. For more
information or a list of contact information, please
see Returns.
locations. As a result our return policies vary from
gift-to-gift and must be determined through the vendor
themselves. Make sure to read the selected gifts return
policy on the product page prior to purchase. For more
information or a list of contact information, please
see Returns.
+How can I cancel my order?
Since we get started manufacturing your personalized
greeting card almost immediately, it makes our cancellation
policy a little tricky. Please note orders must be cancelled
within 4 hours of purchase in order to receive a full refund.
To cancel your order, please email us immediately at
hello@giftintime.com
greeting card almost immediately, it makes our cancellation
policy a little tricky. Please note orders must be cancelled
within 4 hours of purchase in order to receive a full refund.
To cancel your order, please email us immediately at
hello@giftintime.com
+How long will it take for my gift to be delivered?
Since a majority of our gifts are produced in small batches
or are handmade, and are being shipped from various
locations around the globe, our shipping times vary. To
assist you so that you don’t miss an occasion, we have
included estimated times until your gift will ship,
(usually 5-7 business days).Be sure to consider this
information before you order. For a more detailed explanation
of shipping times and rates, please see Shipping.
or are handmade, and are being shipped from various
locations around the globe, our shipping times vary. To
assist you so that you don’t miss an occasion, we have
included estimated times until your gift will ship,
(usually 5-7 business days).Be sure to consider this
information before you order. For a more detailed explanation
of shipping times and rates, please see Shipping.
+Help! I need a gift for a special occasion in under a week!
Ahhh, life. It has a way of speeding up and never slowing
down. If you get caught in a bind and need a gift FAST,
take a peak at our "A Little Late" option which is a small
list of gifts that can be shipped in under 2 business days.
On the other-hand, why not send a "Gift in Time" gift card
or Experience? If specified, these options can be shipped
to the gift recipient in under 2 business days.
down. If you get caught in a bind and need a gift FAST,
take a peak at our "A Little Late" option which is a small
list of gifts that can be shipped in under 2 business days.
On the other-hand, why not send a "Gift in Time" gift card
or Experience? If specified, these options can be shipped
to the gift recipient in under 2 business days.
+How can I contact a Gift in Time representative?
We’d love to hear from you! Please send us an email to
hello@giftintime.com, we will typically respond within
2 business days
hello@giftintime.com, we will typically respond within
2 business days
+How do I cancel or change my order?
We do not normally accept order cancellations or changes
once an order has been finalized. The logistics involved in
coordinating a handwritten card with a gift, packing these
and then sending them involves multiple parties and costs
which start immediately after the order is placed. Please
note that *orders must be cancelled within 4 hours of
purchase in order to be considered for a full refund. If
you have a question about your order, or to cancel your
order, please email us right away at hello@giftintime.com
and be sure to quote your order number.
once an order has been finalized. The logistics involved in
coordinating a handwritten card with a gift, packing these
and then sending them involves multiple parties and costs
which start immediately after the order is placed. Please
note that *orders must be cancelled within 4 hours of
purchase in order to be considered for a full refund. If
you have a question about your order, or to cancel your
order, please email us right away at hello@giftintime.com
and be sure to quote your order number.
+What forms of payment do you accept on Gift in Time?
We accept Visa, MasterCard, American Express,
Visa-Debit and Discover
Visa-Debit and Discover
+In what currency are the prices displayed on Gift in Time?
You may determine this for your convenience under
Settings on you Profile.
Settings on you Profile.
+Is my credit card information safe?
Absolutely! We take your privacy and security very seriously.
All personal and credit card information is encrypted so
that that it cannot be read as it travels to an ordering
system. Once it is received, it is stored in a location not
accessible via the Internet.
All personal and credit card information is encrypted so
that that it cannot be read as it travels to an ordering
system. Once it is received, it is stored in a location not
accessible via the Internet.
+What do I do if my item(s) arrived damaged or defective?
We stand behind the quality and craftsmanship of all of
our products. If your gift arrives damaged from transit,
or if the recipient is missing an item that was on your
invoice, then he or she should contact the agent directly
for replacements. *Contact details for the agent will be
in each gift box so that matters relating to the products
can be handled directly and quickly. Conversely, you may
also contact us at hello@giftintime.com with your order
number in the subject line.If it is determined in consultation
with an agent that a refund is due, your credit card credited
within 2 business days at the agreed upon amount. Any
exchange rate calculations will be based on the rate
applicable on the day the refund is made.
our products. If your gift arrives damaged from transit,
or if the recipient is missing an item that was on your
invoice, then he or she should contact the agent directly
for replacements. *Contact details for the agent will be
in each gift box so that matters relating to the products
can be handled directly and quickly. Conversely, you may
also contact us at hello@giftintime.com with your order
number in the subject line.If it is determined in consultation
with an agent that a refund is due, your credit card credited
within 2 business days at the agreed upon amount. Any
exchange rate calculations will be based on the rate
applicable on the day the refund is made.
+How do I sign up for your email list?
We’re so happy you asked! You may sign up to our email
list by entering your email address in the field at the
bottom of the page. Be sure to sign-up for exciting news
and exclusive insider sales!
list by entering your email address in the field at the
bottom of the page. Be sure to sign-up for exciting news
and exclusive insider sales!